A non-refundable deposit of $15 per participant is required in order to hold a reservation on the Buffalo River Canopy Tour. A valid VISA, MasterCard, Discover Card or American Express card may be used to reserve your place. Full payment is required at the time of booking, if a reservation is made within 48 hours of the scheduled tour time. Please note that a deposit(s) is non-transferrable to other BOC services, activities or store purchases.
"CANCEL IT NOW" CANCELLATION SERVICE
When making your reservation, you will have the opportunity to purchase our "Cancel It Now" Cancellation Service for 7% of your pre-tax account balance. This service permits you to cancel a zip line reservation(s) without penalty, less your pre-paid deposit(s) of $15 per tour slot reserved, up to one hour prior to the slated time of your tour. Your pre-paid deposit(s) and "Cancel It Now" fee is non-refundable. To cancel, simply call our office staff (870-861-5514) 1-hr prior to your schedule tour time on the date of arrival. You will receive an email cancellation confirming that your reservation(s) has been cancelled. Important to Note: Please note that an email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.
"PEACE OF MIND" 48-HOUR CANCELLATION
Great news! With our free "PEACE OF MIND" Cancellation Assurance, you may cancel a zip-line reservation(s) 48 or more hours in advance of your date of arrival without penalty, less the non-refundable amount of your initial booking deposit of $15 per participant. For example, a Friday reservation must be cancelled by the close of business on the Wednesday of the same week. To cancel, call our office at 870-861-5514 by the close of BOC business two days in advance of your arrival date. Once you have personally contacted us, we will send you a cancellation confirmation via email. Important Note: An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.
LAST MINUTE CANCELLATION
A zip line reservation(s) cancelled less than two days from date of arrival will be fully due and non-refundable unless you have pre-purchased our “Cancel It Now” Cancellation Service. For example, a Friday reservation cancelled beyond the close of business on the Wednesday of the same week is subject to full payment. The amount owed will be charged to the credit card holding the reservation at the time of cancellation. To cancel, call our office staff during business hours at 870-861-5514.
REFUNDS / ADJUSTMENTS
Buffalo Outdoor Center does not issue refunds or adjustments due to factors out of our control, e.g. weather, illness, personal reasons or early check-out. Prices and policies are subject to change without notice. Buffalo Outdoor Center reserves the rights to correct any pricing errors without refund.